Effective: 19 October 2026
Vannam Taxi does not currently collect taxi payments through this website. If an advance is requested for a confirmed booking, the amount and payment method will be communicated separately.
1. Cancelling a booking request
You may withdraw an unconfirmed booking request by calling or messaging us. Vannam Taxi does not charge a website cancellation fee for a request that has not yet been confirmed.
2. Cancelling a confirmed booking
Please contact us as early as possible. Depending on when the cancellation is received, a charge may apply if a driver has already been dispatched, has travelled toward the pickup, or if non-recoverable toll, parking, permit or airport costs have been incurred. Any applicable condition should be communicated with the confirmed booking.
3. Changes to a confirmed journey
A change to the pickup, destination, date, time, vehicle category or number of passengers may require a revised fare and a new availability check. If the requested change cannot be accommodated, you may choose to retain the original confirmed details or cancel under this policy.
4. No-show or unreachable passenger
If the driver arrives at the confirmed pickup and cannot reach the passenger after reasonable attempts, the booking may be treated as a no-show. Waiting, dispatch or travel costs may apply only where relevant to the booking and communicated to you.
5. Cancellation by Vannam Taxi
If we or the assigned operator cannot provide the confirmed service because of vehicle availability, safety, road conditions or another operational issue, we will try to arrange a suitable alternative. If the journey is cancelled and an advance was actually received for the unprovided service, the applicable amount will be returned, subject to any payment-processing limitations.
6. Refund review
Where an advance has been paid separately, refund eligibility and the amount depend on the circumstances of the cancellation, costs already incurred and the conditions communicated at confirmation. Approved refunds are returned through an available method appropriate to the original payment. Bank or payment-provider processing time may apply.
7. How to cancel or request a refund
Call +91 98596 85968, WhatsApp the same number or email contact@vannamtaxi.com. Include the passenger name, mobile number, pickup, destination, travel date and any booking reference shared by our team.
8. Consumer rights
This policy does not limit any right or remedy available to you under applicable Indian consumer law.