Effective: 19 October 2026
1. Who this policy applies to
This policy applies to people who visit vannamtaxi.com or contact Vannam Taxi by phone, WhatsApp, email or another booking channel. Vannam Taxi is responsible for handling the information described here.
2. Information we collect
Depending on how you use our service, we may collect:
- Your name and mobile number.
- Pickup and drop locations, travel date, time and route details.
- Vehicle preference and any notes you choose to provide, such as passenger, luggage or accessibility requirements.
- Messages and call-related information when you contact our booking desk.
- Basic technical information such as IP address, device type, browser type, pages visited and security logs.
Please do not send sensitive personal information that is not needed for your journey.
3. How we use information
We use information to calculate or explain fares, respond to enquiries, check vehicle availability, coordinate a requested journey, provide customer support, prevent misuse, protect our website and meet applicable legal obligations. We may also use aggregated information to understand and improve the service.
4. When information is shared
We may share only the information reasonably needed to handle your request with an assigned driver or vehicle operator, hosting and technology providers, and communication services used by our booking desk. For example, Google Maps services may process location searches and route information, Telegram may deliver an internal booking notification, and WhatsApp processes a message when you choose to contact us there.
These providers handle information under their own terms and privacy policies. We do not sell your personal information.
5. Cookies and browser storage
The website may use essential cookies or browser storage to operate features, maintain security and remember information during a booking request. If we add non-essential analytics or advertising technologies, we will update our notice and provide any choice required by applicable law.
6. Retention
We keep personal information only for as long as reasonably necessary to handle a booking or enquiry, maintain business and security records, resolve disputes and comply with applicable legal obligations. Retention periods may vary depending on the nature of the request.
7. Security
We use reasonable administrative and technical safeguards designed to protect information. No website, communication service or storage system can be guaranteed completely secure, so please use care when sending information online.
8. Your choices and rights
Subject to applicable law, you may ask us to explain, correct or delete personal information we hold about you, or withdraw a consent you previously gave. Some records may need to be retained for legal, fraud-prevention or dispute-resolution purposes.
9. Children
Our booking service is intended for adults. A person under 18 should not make a booking independently or submit personal information without a parent or guardian.
10. Changes to this policy
We may update this policy when our service, providers or legal obligations change. The effective date above will show when the latest version applies.
11. Contact us
For a privacy question or request, email contact@vannamtaxi.com or call +91 98596 85968. You may also write to Vannam Taxi, Kaveri Complex, Sikkandar Chavadi, Madurai, Tamil Nadu 625018, India.