Effective: 19 October 2026
1. Accepting these terms
By using vannamtaxi.com or requesting a taxi through Vannam Taxi, you agree to these terms. If you are making a request for someone else, you are responsible for sharing the relevant journey and safety information with that passenger.
2. A request is not a confirmed booking
Submitting the website form, calling, emailing or sending a WhatsApp message creates a booking request only. A journey is confirmed only after our team checks the route, vehicle availability and fare and communicates confirmation to you.
3. Fares and additional charges
Website fares are estimates based on the route information available at that time. Unless a page states otherwise, the current calculation uses the applicable per-kilometre rate, a minimum chargeable distance of 130 km and a ₹400 driver allowance. Toll, parking, permit, waiting and airport entry charges are extra where applicable.
The final fare can change if the pickup or drop differs from the information supplied, the route changes, additional stops or waiting are requested, or road conditions require a materially different journey. Our team will confirm the fare basis before booking wherever reasonably possible.
4. Your journey information
You are responsible for giving accurate pickup, drop, date, time, passenger and contact details. Please tell us before confirmation about excess luggage, accessibility needs, a child seat request, pets or any other requirement that may affect the vehicle or journey.
5. Vehicles and drivers
Vehicle category, model, fuel type, luggage carrier, GPS availability and preferred driver language depend on availability. We will try to meet a preference, but it becomes part of the booking only when specifically confirmed by our team. A similar vehicle in the confirmed category may be provided when necessary.
Journeys may be fulfilled by independent drivers or vehicle operators coordinated through Vannam Taxi. Passengers must follow reasonable safety instructions and must not engage in unlawful, abusive or unsafe conduct.
6. Pickup, delays and changes
Pickup times are planned estimates. Traffic, weather, road closures, vehicle issues, flight changes and other events outside reasonable control may cause delay. Contact us promptly if your pickup time, location or flight changes; a significant change may require a revised fare or a new availability check.
7. Payment
The website does not currently collect online taxi payments. The amount, method and timing of payment will be communicated for the confirmed booking. Do not send money to an unverified account or person claiming to represent Vannam Taxi; call our published number if you are unsure.
8. Cancellation and refunds
Cancellations and any applicable refund are handled under our Cancellation & Refund Policy. Please tell us as early as possible if your plans change.
9. Responsibility
We aim to coordinate the service with reasonable care. To the extent permitted by applicable law, Vannam Taxi is not responsible for indirect losses or delays caused by circumstances outside reasonable control. Nothing in these terms excludes rights or responsibilities that cannot lawfully be excluded.
10. Applicable law
These terms are governed by applicable Indian law. Subject to any mandatory consumer forum or legal right, disputes connected with the service will be handled by courts with jurisdiction in Madurai, Tamil Nadu.
11. Updates and contact
We may update these terms as the service changes. The version in effect when a booking is confirmed will apply to that booking. Questions may be sent to contact@vannamtaxi.com or +91 98596 85968.